Progressed from part-time data entry to Segment Specialist, IT Support Specialist, and ultimately Sr. IT Tech Support Specialist, while retaining prior operational responsibilities. After transitioning to full-time employment, began developing internal forms, websites, reporting tools, and business applications alongside IT responsibilities, with development work expanding as business needs grew.

• Design and develop internal Laravel applications, forms, websites, and business portals supporting sales, operations, contracts, field teams, reporting, IT, and administrative workflows.
• Develop and maintain application functionality using Laravel, PHP, JavaScript, Blade, SQL Server, REST APIs, and related frontend technologies.
• Took ownership of an existing development project following the departure of the company's previous developer, handling ongoing maintenance, troubleshooting, enhancements, and integrations.
• Design and develop interactive geospatial applications for highway segment and location analysis using JavaScript, Laravel, SQL Server, Google Maps, and Leaflet.
• Design relational database structures, SQL queries, JSON/REST APIs, reusable frontend components, and workflow automation for internal business systems.
• Built and maintain 20+ Power BI reports integrating SQL data and SharePoint for operational and management reporting.
• Lead application QA, troubleshoot production issues, and coordinate issue resolution with internal stakeholders and external development teams.
• Administer and support company workstations, laptops, mobile devices, Microsoft 365, Active Directory, authentication/MFA, and Samsung Knox environments.

Dedicated this period to transitioning from technical sales into information technology and software development through structured coursework, certifications, independent programming study, and hands-on development projects.

• Completed structured coursework in computer science, algorithms, Python, SQL, databases, and software development.
• Built practical programming skills through independent projects, exercises, and continued study of web and application development.
• Established the technical foundation that led into professional work with SQL, reporting, automation, IT, and full-stack business application development.

• Prepared product quotes for custom pumps, hydrants, and specialized parts; managed customer and vendor relationships.
• Managed inventory, trained employees on product databases, and consistently ranked among the top sales representatives.

• Installed and repaired residential, commercial, and industrial plumbing systems, including specialized work in research, defense, and food-processing facilities.